Vacature Senior Traffic Manager

For a well-known contact center based in Amsterdam, we are seeking a Traffic Manager with broad experience in a service-oriented environment.

In this role, you will coach a team of Traffic Controllers and ensure optimal service delivery. You are analytically strong and capable of making ad hoc decisions.

Would you like to be part of an international contact center and lead a strong, experienced, and fun team? Let's get in touch!

In this role, you will oversee all Traffic Control processes. In addition, your daily tasks will include:

• Developing and training the team of Traffic Controllers;
• Improving and analyzing processes and procedures;
• Ensuring that the provided service and occupancy in each department are optimal;
• Monitoring and analyzing data regarding performance.

Heb je interesse in deze vacature en wil je graag op deze functie solliciteren? Neem dan contact op met Independent Recruiters via ilse.21222.572@independentrecruiters.aplitrak.com of 06-57542239. Of bezoek hun website http://www.independentrecruiters.nl.