Vacature Team Leader Customer Service (Freight Forwarding)

Can you demonstrate your enthusiasm and organisational talent in creating tailored solutions for logistical dilemmas? Do you possess prior experience in the field of Freight Forwarding Customer Service? Are you interested in leading and developing a Customer Service Team?

Description

• Overseeing the functional management of a customer service team;
• Conducting training sessions and coordinating feedback sessions with team members;
• Managing personnel scheduling, monitoring performance, and ensuring an efficient and adaptable organisational structure;
• Assessing the operational performance of the customer service department and proactively formulating improvement strategies;
• Ensuring the seamless operation of customer service processes, focusing on customer satisfaction and upholding the "Passion for Service" mission statement;
• Promoting cross-functional collaboration with sales and operations teams to enhance operational effectiveness;
• Serving as the primary point of contact for external customers, coordinating with other customer service units within the organisation, and managing internal interfaces;
• Overseeing and facilitating cost-efficiency measures at all levels.

Heb je interesse in deze vacature en wil je graag op deze functie solliciteren? Neem dan contact op met Page Personnel via onbekend of 31205789939. Of bezoek hun website http://www.pagepersonnel.nl.