Vacature Field Lead

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Field Lead Amsterdam

On-site

• Amsterdam , Noord-Holland , Netherlands

Store & Field

Job details Apply

Job description

Are you ready for your Swapfiets adventure

Hi, we are Swapfiets! The bicycle subscription where you are always assured of a working bicycle. Our mission? Making cities more livable and sustainable under the motto 'buy less, use more'.

Do you recognize yourself in this?

Your mission: Ensure members and colleagues are delighted. As a Swapfiets Field Lead, you embody top-notch Service (with a capital S), ensuring daily excellence. You lead by example, championing exceptional service and adeptly handling challenges, from Swappers oversleeping to unexpected snowstorms.

Your responsibilities

• You lead the team of Field Swappers, working closely together with them and the Store and Field Manager
• If someone joins your awesome swap team, you will be responsible for the onboarding of the new Field Swappers
• Involved in the hiring process of new Field Swappers
• Evaluates the Field Swappers together with the Store & Field Manager
• You will provide input to the Store & Field Manager regarding the daily operations in the Field
• Schedule according to labor hour budget - efficient but smart
• You are responsible for efficiency KPI's in the field operations and create new strategies to reach them
• You're constantly looking for opportunities and improvements in your field operations in terms of service, efficiency, growth and member experience

Job requirements

Pedalling Towards Inclusivity at Swapfiets!
At Swapfiets, we believe in the power of diversity and inclusivity. Join us on our journey to make Swapfiets an even more vibrant and inclusive community.

Functie:	field lead
Startdatum:	27-5-2024
Ervaring:	Ervaren
Educatielevel:	MBO
Contracttype:	Vast
Salaris:	onbekend – onbekend
Uren per week:	1 – 40

Heb je interesse in deze vacature en wil je graag op deze functie solliciteren? Neem dan contact op met Swapfiets via onbekend of onbekend. Of bezoek hun website onbekend.